ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alikeManageEngine IT Help Desk Software.
ManageEngine ServiceDesk Plus Help Desk Dashboard
Now You Can Have Your MANAGEENGINE SERVICEDESK PLUS,Reporting is another ServiceDesk Plus 9.3 strength. The product comes with 150 canned reports that will cover most businesses’ needs. ServiceDesk Plus 9.3 does provide the ability to build custom reports for any module but you’ll be editing down to the table and column level and using specific tools such as Query Editor to do so. That’s more complex than the checkbox customization we saw in some of the lighter-weight products in this roundup, such as HappyFox, but then again, it gives you complete customization flexibility which will be important to some. For those looking for easy custom report creation, however, ServiceDesk Plus 9.3 is not for you.
Now You Can Have Your MANAGEENGINE SERVICEDESK PLUS,As stated earlier, the version we reviewed was ServiceDesk Plus 9.3’s Standard edition, which is the free edition. It includes a free trial (as do the Professional and Enterprise editions) but there is also a free tier that gives a business access to basic helpdesk functionality such as incident management, a knowledge base that can be populated by your team, and both canned and custom reports.