What You Can Learn From Bill Gates About FRESHDESK,forex brocker Whatever be the mode of communication, they expect you to be there and they expect you to have a response to their questions. If a customer talks to you on the phone and later reaches out on Twitter regarding the same issue, they expect you to connect the dots and have the answer ready. That’s where a customer support software (also known as a customer service software) comes in.
What You Can Learn From Bill Gates About FRESHDESK,Quick guide to perform basic helpdesk setup in your support portal:Log in to your support portal as an administrator.Go to the Admin > General Settings > Helpdesk.Settings SectionType in the Name for your help desk under Helpdesk Name.
What You Can Learn From Bill Gates About FRESHDESK
This name is what your agents and customers will be seeing on the top fold of the portal.Setup a Primary Language for your support portal. Your customers will see your support portal in this language.If your plan supports multiple languages, you can set up secondary languages under Supported Languages. Learn more about helpdesk languages here.Select a date format that suits your needs under Date Format.Choose the timezone of your location under Time Zone.
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The logo of your support portal appears on the top fold near your portal’s name.You can upload your company logo by clicking on Change logo.Your logo should be of size 50×50 pixels.
Favicon is the image that appears on the browser tab near the title of the page.You can fashion a favicon image of size 16×16 pixels and upload it to your support portal.If you would like to take your customers to your website (or anywhere you wish) when they click your logo set up your Linkback URL.